Shipping & Returns

60-Day Returns - No Questions Asked

JewelryPoint is committed to your satisfaction. We are confident that your fine jewelry item will exceed your expectations and delight you with its craftsmanship and beauty. However, if you decide to return your purchase, we will gladly refund or exchange any unworn item within 60 days, no questions asked.

To qualify for a refund, an item must be in its original condition and free of obvious wear and tear. You will also need to include the original Certificate of Authenticity and any other certification that may have been sent with the product. You may keep the business card and any promotional items or gifts sent with the product at no additional charge. Items that have been damaged, altered, engraved, or sized (by a jeweler other than JewelryPoint), along with custom-made pieces (jewelry not listed on our website), will not be accepted for return.

Please securely package and insure your product. You may use any shipping company. For security reasons, do not indicate the contents of the package on the outside of the shipping box or use our full company name. Please have your address and name clearly printed on the box and mail it to:

J. Point
55 West 47th street
Suite 1035
New York, NY 10036 USA

Once your returned item is inspected and accepted, your refund will be issued to the original form of payment within two business days.

Shipping

Shipping within the USA, including Alaska and Hawaii, is free. We use FedEx 2-Day insured service. This can be upgraded to an Overnight service for a nominal fee. Orders are usually shipped within 3-4 business days.We do not ship to PO or APO box addresses. A signature will be required when the delivery occurs. If you need assistance with shipping or have any questions, please give us a call or email us, and we will gladly assist.

International orders take about 4 business days to deliver anywhere in the world. Shipping is automatically calculated prior to submitting your payment information. International shipments may be subject to customs/imports taxes and VAT/GST fees, which are the buyer’s responsibility.