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FAQ

 

Domestic Shipping

 

Is free shipping available?

Yes, shipping within the United States is free via FedEx 2nd Day service. We will also upgrade the shipping to Overnight service for all orders with a total of $1,950 or more. International shipping is automatically calculated prior to submitting your payment information. We will email you the tracking number as soon as your shipment is processed.

 

Can I provide a different shipping address?

If your order needs to be shipped to a location other than your billing address, please contact us prior to placing the order and we will guide you through the checkout process.

 

International Shipping

 

Will I have to pay any VAT/GST taxes or duties?

International shipments may be subject to customs/imports and VAT/GST fees which are the buyer’s responsibility. FedEx may send an invoice before or after the delivery of the package.

 

Do you ship to my country?

We ship to over 120 countries via FedEx Express Insured service.  In general, most packages will arrive within 3-4 business days after shipments are processed. We use a live FedEx shipping calculator on our website. When you process the order you will see exactly how much the shipping costs before you send your payment.

 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.  Please see above for estimates of order processing times in Has My Order Shipped?

 

Returns

 

What is your return policy?

JewelryPoint is committed to your satisfaction.
We are confident that every order from JewelryPoint will exceed your expectations and delight you with its quality and beauty.  However, if you decide to return your purchase, we will fully refund, exchange, or replace any unworn item within 60 days from the day of the purchase - no questions asked!  Click the following link to learn more about our return policy

 

How do I return my product?

Securely package and insure your returned item. For security reasons, please do not indicate the contents of the package on the outside of the box or the full name of our company. Make sure that your address and name are clearly printed on the box. 
Our return address is: 

J.Point
71 West 47th street
Suite 1302
New York, NY 10036
USA

Once the returned item is inspected and accepted, your refund or exchange will be processed within 2 business days. Refunds will be made in the original form of payment.

Free return labels for orders of rings that were ordered in a stock (pre-selected size) will be emailed by request.

 

Will I get a full refund?

100% money-back guarantee!

JewelryPoint does not believe in restocking fees.  Any item purchased from us may be returned for a full refund within 60 days from the day of the delivery.  A full refund will be issued - no questions asked.  The item must be in its original condition.

 

Privacy

 

How do we protect customer information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is kept confidential. All sensitive/credit information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology. Jewelry Point does not store credit card numbers.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing our customers. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Learn about our privacy policy here

 

Life-Time Warranty

 

Warranty

Jewelry Point provides a free Life-Time repair service on all our products, so you can enjoy your purchase and not worry about expensive repairs in the future. Shipping items back to us is easy and stress-free.  The warranty covers repair and soldering of pendants, chains and bracelets, repair of prongs or shanks of rings, refinishing and polishing, replacement of chipped or lost accent stones (accent stones from 3-stone rings are excluded). Read more

 

Billing & Financing

 

What payment methods do you accept?

We accept all major credit cards and Paypal payments. 

 

Do I have to pay sales tax?

JewelryPoint is incorporated in the state of New York and we are required to collect NY State Sales Tax. We collect tax only on orders shipped within New York State. If your order is shipped to any other state or if the order is shipped outside of the United States, sales tax will not apply.
 

 

I have a question about my charges
 
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
 

 

Do you offer layaway?
 
Yes, we are pleased to offer a layaway plan on any item on our website. With only a 25% down-payment you can reserve any item. 
The item will be available to you at today's prices when you are ready!
You can also choose the number of payments you would like to make and the amounts for each payment. 
Just give us a call or send us an email and we will process your order.
No interest fees and no credit check!
 

 

Do you offer financing?
 
Yes, financing is available through PayPal. During the checkout process please choose PayPal as your payment method and when logged in to PayPal please select PayPal Credit (formerly BillMeLater) payment option. This flexible financing program will allow you to take up to 6 months to pay for your order with no interest fees. Currently available only to US customers. To learn more about the program please click on the banner on the bottom of this page. 
 

 

When will my credit appear on my account?
 
We process refunds within 1-2 business days from the day we receive the returned item. Please add an additional 2-3 business days for the refund to clear and post to your account.
 
 
Buyer's Guide

 

Are your diamonds and gemstones natural?
 
JewelryPoint uses only natural mined gemstones and diamonds. Our black, blue, green and yellow diamonds are color-enhanced (irradiated). It is a safe treatement that permanently changes the stone's color and makes each diamond even more unique by giving it a very distinctive hue. Our pink-purple diamonds have been heated under high pressure. Our champagne, brown and white diamonds have not been treated in any way. We also carry 100% natural intense-yellow GIA-certified diamonds. Unlike our competitors, we never sell clarity-enhanced diamonds. All of our diamonds have 100% natural clarity and have not been drilled and/or filled with any substances.
 

 

Can I order a custom made piece?
 
Yes, we specialize in custom orders. Just send us a picture or a drawing, or simply describe the item you are looking for and we will get back to you with a quote. Our team of highly experienced jewelers will create your dream-piece in a matter of 7-10 working days. Contact Us
 

 

I'm not sure about my ring size. What should I do?

Don't worry if you ordered a wrong size. We will gladly resize your ring for free within 60 days from the purchase-made date. We'll only need you to cover the shipping.
If you don't know your ring size, or you know your size, but your country uses a different system, please follow the link below to determine your size.
 

 

Order Status

 

Has My Order Shipped?

Click "My Account" link at the top right hand corner of our website to check your order status.
All successfully-placed orders are given an "Awaiting Fulfillment" status. It means that JewelryPoint is working on your order and will update you once the status is changed to "Shipped". The approximate time it takes to ship an order depends on the product type. The manufacturing/processing time is specified on the product page in the "Availability" section.

 

My order never arrived

Click the "My Account" link at the top right corner of our site to track your order status.
Give us a call or send us an e-mail if your order doesn’t arrive within the designated time from receipt of your tracking number.  Since all of our orders are shipped via FedEx Express Insured service, you can rest assured that the item(s) will reach your destination in a timely manner.  In the event of a lost shipment we will send out a replacement product at no additional cost to you.

 


Made with Love in the NYC Diamond District, USA.   Shop Jewelry Point online & save!
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