JewelryPoint is committed to your satisfaction.
We are confident that your fine jewelry item will exceed your expectations and delight you with its craftsmanship and beauty. However, if you decide to return your purchase, we will gladly refund or exchange any unworn item within 60 days - no questions asked!
To qualify for a refund an item must be in its original condition, free of obvious wear and tear. We will need the original Certificate of Authenticity and/or any other type of certification that may have been sent with the product. The business card and any promotional items/gifts that are sent by Jewelry Point with the product for no additional charge can be kept by the buyer. Items that have been damaged, altered, engraved, sized (by a jeweler other than JewelryPoint), and custom-made pieces (jewelry not listed on our website) will not be accepted for return.
Securely package and insure your product. Any shipping company may be used. For security reasons, please do not indicate the contents of the package on the outside of the shipping box or the full name of our company. Please have your address and name clearly printed on the box.
Our return address is:
71 West 47th street
New York, NY 10036
Once your returned item is inspected and accepted, your refund will be issued within 2 business days. Refunds will be made in the original form of payment.
All orders are shipped for free within USA including Alaska and Hawaii. We use FedEx 2-Day insured service. The shipping can be upgraded to an Overnight service for an additional nominal fee.
Earrings and necklaces are usually shipped within 1-2 business days, rings take about 1-5 days to manufacture/size.
International orders take about 3-6 business days to deliver anywhere in the world. International shipping is automatically calculated prior to submitting your payment information. We will email the tracking number as soon as the shipment is processed.
International shipments may be subject to customs/imports taxes and VAT/GST fees which are the buyer’s responsibility.
We do not ship to PO or APO box addresses. A signature will be required when the delivery occurs. If you need assistance with shipping or have any questions, please give us a call or email us and we will gladly assist.