FAQ

Domestic Shipping

Is free shipping available?

Yes, shipping within the United States is free via FedEx 2nd Day service. Overnight delivery service is available for a nominal fee. Once your shipment is processed, we will email you the tracking number.

Can I provide a different shipping address?

Yes, you can provide an alternate shipping address when you place your order online or over the phone.

International Shipping

Will I have to pay any VAT/GST taxes or duties?

International shipments may be subject to customs/imports and VAT/GST fees, which are the buyer’s responsibility. FedEx may send an invoice before or after the delivery of the package.

Do you ship to my country?

We ship to over 120 countries using FedEx Express Insured service. Most packages generally arrive within 3-4 business days after shipment. We use a live FedEx shipping calculator on our website, so you will see the exact shipping cost before you submit your payment.

When will my order ship?

All orders are initially given an "In Production" status, which means JewelryPoint is working on your order. We will update you once the status changes to "Shipped." The approximate manufacturing and processing time is specified on the product page in the "Production Time" section.

Returns

What is your return policy?

JewelryPoint is committed to your satisfaction.
We are confident that every order will exceed your expectations. However, if you decide to return your purchase, we will issue a full refund, or exchange any unworn item within 60 days of the purchase date, no questions asked! Click the following link to learn more about our return policy

How do I return my product?

Securely package and insure your returned item. For security reasons, please do not indicate the contents of the package or our company's full name on the outside of the box. Make sure your name and address are clearly printed on the package.
Our return address is:

J.Point
55 West 47th street
Suite 1035
New York, NY 10036 USA

Once the returned item is inspected and accepted, your refund or exchange will be processed within 2 business days. Refunds will be made using the original form of payment. Free return labels for rings ordered in a stock (pre-selected) size can be emailed to you upon request.

Will I get a full refund?

We offer a 100% money-back guarantee with no restocking fees. Any item purchased from us may be returned for a full refund within 60 days of delivery, provided the item is in its original condition. A full refund will be issued—no questions asked.

Privacy

How do we protect customer information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is kept confidential. All sensitive/credit information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology. Jewelry Point does not store credit card numbers.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing our customers. We may, however, release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Learn about our privacy policy here

Life-Time Warranty

Warranty

JewelryPoint provides a free lifetime repair service on all our products, so you can enjoy your purchase without worrying about expensive repairs in the future. Shipping items back to us is easy and stress-free. The warranty covers the repair and soldering of pendants, chains, and bracelets; the repair of prongs or shanks on rings; refinishing and polishing; and the replacement of chipped or lost accent stones (3-stone rings excluded). Read more

Billing & Financing

What payment methods do you accept?

We accept all major credit cards, Paypal, Amazon Pay, Apple Pay.

Do I have to pay sales tax?

As JewelryPoint is incorporated in New York, we are required to collect NY State Sales Tax. We only collect tax on orders shipped within New York State. If your order is shipped to any other state or outside the United States, sales tax will not apply.

I have a question about my charges

Click the "My Account" link to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance.

Do you offer layaway?

es, we are pleased to offer a layaway plan on any item on our website. With only a 25% down payment, you can reserve any item. The item will be available to you at today's prices when you are ready! You can also choose the number of payments you would like to make and the amount for each payment. Just give us a call or send us an email, and we will process your order. We offer this service with no interest fees and no credit check.

Do you offer financing?

Yes, financing is available through PayPal. During the checkout, please choose PayPal as your payment method. When you are logged in, select the PayPal Credit (formerly BillMeLater) payment option. This flexible financing program allows you to take up to 6 months to pay for your order with no interest fees. This is currently available only to US customers.

When will my credit appear on my account?

We process refunds within 1-2 business days from the day we receive the returned item. Please allow an additional 2-3 business days for the refund to clear and post to your account.

Buyer's Guide

Are your diamonds and gemstones natural?

JewelryPoint uses natural mined gemstones and diamonds, as well as lab-created diamonds. The creation method is mentioned on each product page. Our black, blue, green, and yellow diamonds are color-enhanced (irradiated), which is a safe treatment that permanently changes the stone's color and gives it a distinctive hue. Our pink-purple diamonds have been heated under high pressure. Our champagne, brown, and white diamonds have not been treated. We also carry 100% natural, intense-yellow GIA-certified diamonds. Unlike our competitors, we never sell clarity-enhanced diamonds; all of our diamonds have 100% natural clarity and have not been drilled or filled with any substances.

Authentication of black diamonds

Can I order a custom-made piece?

Yes, we specialize in custom orders. Just send us a picture, a drawing, or a simple description of the item you are looking for, and we will get back to you with a quote. Our team of highly experienced jewelers will create your dream piece in 7-10 working days.

I'm not sure about my ring size. What should I do?

Don't worry if you order the wrong size. We will gladly resize your ring for free within 60 days of the purchase date. You'll only need to cover the shipping. If you don't know your ring size, you can request a free ring sizer using the "Contact Us" form. If your country uses a different system, please follow the link below to determine your size.

Ring Size Conversion Table

Order Status

Has My Order Shipped?

Click "My Account" link to check your order status.
All successfully placed orders are given an "In Production" status, which means JewelryPoint is working on your order. We will update you once the status changes to "Shipped." The approximate manufacturing and processing time is specified on the product page in the "Production Time" section.

My order never arrived

Click the "My Account" link to track your order status.
If your order doesn’t arrive within the designated time from the receipt of your tracking number, please give us a call or send us an email. Since all our orders are shipped via FedEx Express Insured service, you can rest assured that the item will reach its destination in a timely manner. In the event of a lost shipment, we will send out a replacement product at no additional cost to you.

FAQ

Why Shop Jewelry Point